We have a strict policy of investigating all attempts at ordering from our website by unauthorised persons using stolen credit card numbers. All suspicious orders will be investigated by sophisticated means and if necessary the information will be passed to the relevant government agencies in both this country and the countries involved. We reserve the right to double check all orders and restrict shipping as and when we choose.
All prices are displayed in GBP (Great Britian Pound). You can select to display prices in Euro. Prices displayed in Euro are an indication only, based on the current exchange rate, your payment card will be billed in GBP.
All offers are subject to stock availability. We will of course notify you immediately if we have run out of any goods you have ordered. We do operate a ‘back-order’ system, and should a part be out of stock, we will advise you with an expected delivery date. Back-orders will automatically be dispatched as soon as fresh stocks are available. Please advise us if this will not be satisfactory. Product availability are subject to change without notice.
HELLO KITTY guarantees customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 30 days of delivery.
You will receive a full refund, providing the goods are delivered in new condition.
All goods are carefully packaged before dispatch. However, accidents do happen. If your order is damaged on delivery, please contact us immediately, Any claim for goods damaged in transit MUST be made within 48 hours of delivery. Please keep all packaging for inspection at the delivery address.
We will be happy to exchange any items you are not completely satisfied with providing they are returned to us within 30 days of delivery.
Please e-mail sales@thehellokitty.co.uk for more info. Sorry, we will not be able to refund your return postage costs for an exchange.
All prices shown are inclusive of VAT (Value Added Tax) unless otherwise stated. Orders sent to counties outside the EU are VAT free. Please note on International shipments that the recipient is responsible for any local import duties and taxes that may be charged.
Refunds will be made within 30 days and in the same form as the original charge (cheque/cash/credit/debit card).
It is our policy to ensure you receive your goods as quickly as possible. In most cases we dispatch the orders the same day or the day after the order has been placed. Delivery usually takes about 2 working days in the UK, within 5 working days to mainland Europe and the USA and between 7 and 14 working days to the rest of the world, depending on the country you reside. However, please allow 28 days for delivery. The cost of delivery also includes cost of packing.
hese terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of England and Wales between you the customer Your statutory rights under the
law of England and Wales are not affected by these terms and conditions.
All customer enquiries and visitors to:
Unit 4 James Court, Viking Way, Winch Wen Industrial Estate, Swansea | SA1 7DA
+447398532121
sales@thehellokitty.co.uk
